The property of JSC "Kharkivoblenergo" is cable and overhead electrical networks, which go only to the input panel of houses. The electrical networks inside are serviced by the manager - a utility or other enterprise, as well as an apartment building association. Wiring in an apartment or private home is the responsibility of the homeowner, and street lighting is the responsibility of local utility workers.
Thus, if there is no power only in your home, and the circuit breakers/fuses are in order, you need to contact a private electrician or a specialized organization who will find the cause of the power outage and solve the problem.
If there is no electricity in the stairwell or in your apartment building, call the utility company or contact the head of the condominium association.
If several houses are without electricity at once, then you can report this or find out the reason for the power outage at JSC "Kharkivoblenergo". There are several ways to do this:
You can check for emergency or planned outages in the "Outages by Address" section (https://www.oblenergo.kharkov.ua/uk/gaoinfo) on the company's website. In the appropriate form, you need to select your locality, street and house number from the drop-down list, and then click "Check".
Information about outages can also be received or transmitted through the Kharenergo mobile application by going to the corresponding "Outages" section.
The same can be done through the regional energy companies' chatbots on Viber (https://chats.viber.com/kharkivoblenergobot) and Telegram (@Kooz2bot).
If you were unable to use the company's electronic services, you can call the Kharkiv Energy call center and report the problem at the following numbers:
- (057) 34-24-413,
- (067) 23-40-413,
- (063) 05-40-413,
- (050) 05-40-413.
Specialists of JSC "Kharkivoblenergo" care about their consumers and do everything possible to ensure that in the event of planned or emergency outages, the light in homes appears as soon as possible!