Did you buy a New Year's gift, but it didn't fit, or did you stop liking the dress you bought for the celebration the next day? Such goods can be exchanged or returned to the seller.
Exchange and return of goods of proper quality
The product can be exchanged within 14 days from the seller from whom it was purchased. You do not need to explain the reason.
You can only exchange a product if it has not been used and its presentation, consumer properties, seals, labels, as well as the receipt have been preserved.
If at the time of exchange a similar product is not available for sale, the consumer has the right:
- purchase any other products from the available range
- get your money back
- to exchange the goods for a similar one upon the first entry of the relevant goods into sale. The seller is obliged to notify the consumer about this on the day the goods enter the sale.
If you want to return the goods, the money must be returned on the same day or at another time agreed with the seller, but no later than 7 days. The money will be returned in the amount indicated on the receipt. That is, if the store has a promotion and the goods are cheaper, you will still be refunded the full amount.
Returning goods without a receipt
If there is no check, then returning or exchanging the goods will be more difficult, but it is possible. Some stores have their own algorithm of actions for this case. Usually you need to write an application for receiving a copy of the goods receipt in the name of the director of the establishment. Stores that use cash registers are required to keep tapes with data on the sale of goods, so they will be able to make a duplicate.
In addition, instead of a check, you can present any other document confirming payment. This can be a warranty card, operating instructions, receipt, technical passport, barcode on the packaging, etc. The main thing is that the document contains information about the seller (the organization that sold the product), the date of purchase, the name of the product and its price.
Exchange and return of goods of inadequate quality
If defects are discovered during the warranty period, the consumer has the right to demand:
1) proportional price reduction;
2) free elimination of defects in the goods within a reasonable time;
3) reimbursement of costs for eliminating defects in the goods.
If significant defects were discovered that arose due to the fault of the manufacturer of the goods (seller, contractor), you have the right to demand:
1) refund of the money paid for the goods;
2) replacement of the goods with the same or similar goods available from the seller (manufacturer).
When replacing a defective product with a similar product of proper quality, the price of which has changed, the cost is not recalculated.
Large goods (over 5 kg) are delivered to the seller or manufacturer at their expense.
When repairing goods, defects must be eliminated within 14 days from the date of their presentation or, by agreement of the parties, within another period.
While the item is being repaired, you have the right to a product of a similar brand, but for this you must make this request to the seller in writing.
This applies to:
- TV
- microwave oven
- kitchen machine
- vacuum cleaner
- refrigerator (freezer)
- irons
- washing machine
- phone
- computer and its components
- equipment for video recording and reproduction of images and sound
- electric kettle, electric coffee maker
- hair dryer
For each day of delay in fulfilling the requirement to provide goods of a similar brand and for each day of delay in eliminating defects beyond fourteen days, the consumer shall be paid a penalty in the amount of 1 % of the value of the goods.
The consumer's claims for exchange of goods or refund of money shall not be satisfied if the seller or manufacturer proves that the defects of the goods arose as a result of the consumer's violation of the rules for using the goods or storing them. The consumer has the right to participate in checking the quality of the goods in person or through a representative.
What goods cannot be exchanged?
The following goods of good quality are not subject to exchange:
- medicines and products, hygiene items
- photographic film, photographic paper
- perfumery and cosmetic products
- feather and down products
- children's soft and rubber inflatable toys
- toothbrushes
- shaving machines
- combs, massage combs and brushes, wigs
- gloves
- fabrics
- carpet products by the meter
- underwear and bed linen
- hosiery
- printed publications
- lumber, moldings (plinth, trim), board materials (fiberboard and particleboard, plywood) and glass, cut or cut to size specified by the buyer
- baby products (diapers, pacifiers, feeding bottles, etc.)
- manicure and pedicure tools (scissors, nail files, etc.)
- jewelry
If the goods were purchased on credit
You can exchange or return a good quality product purchased on credit within 14 days from the date of purchase. To do this, you must first contact the lender with a statement of withdrawal from the consumer credit agreement, and only then contact the seller with a statement of return of the product.
Where to contact in case of violation of consumer rights:
- to the State Service of Ukraine for Food Safety and Consumer Protection (State Food and Consumer Protection Service).
Contacts:
Mailing address: 01001, Kyiv, B. Grinchenko St., 1.
E-mail address: [email protected].
24/7 Hotline (Call center) (050) 230 04 28 or (044) 364 77 80
- to court to protect violated rights.