After residents of high-rise buildings pay for maintenance of jointly owned gas pipelines, arrears may be displayed in the Privat 24 and Oschad mobile applications.
This is due to the fact that the payment system is updated once a month.
Thus, if the service is paid for by the consumer in September, the system update and the line with the debt in mobile banking will disappear in October.
If the service was paid for in October, you can view the updated information in November.
Payment for maintenance of jointly owned gas pipelines in apartment buildings (gas pipelines of the building outside the apartment) is made after the work is completed - once every three or five years.
The funds paid for maintenance are credited to the consumer's personal account approximately within 5-7 banking days (working days excluding weekends) after their payment. Debts from mobile banking will be written off over time - after the system is updated.
You can view the charges for technical maintenance in the Privat24 and Oschad mobile applications by selecting «Utility Payments» and LLC «Gas Distribution Networks of Ukraine Kharkiv Region” for Technical Maintenance of VBSG.
If necessary, you can find out about the crediting of paid funds for technical maintenance before updating payments in bank applications at the customer service centers of the Kharkiv branch of Gazmerezh by phone:
- +38-066-300-28-88
- +38-098-300-28-88
- +38-093-300-28-88